Privacy Policy
Our products are mainly antique and vintage period, and they are mostly 100 years old unless its state some of vintage pieces. I have hand-selected them very well before putting in my shop.
Term and condition and report.
Firstly, we need to understand the nature of antique porcelain, we are taking about the technology of 200 years ago. Of course, no such things perfect in those time.
Kiln were fire on coal, the result of it can have some of firing specks from flying particles. Example, we sometimes can see some of a firing specks black dots in a cup, a mug or a plate. No computer helps to check the temperature, it purely based on kiln operators experience and rely with ceramicist. This can lead to the shrinkage in the kiln, items can have small firing lines or develop crazing over time, which should not be seen as damage.
Definition of condition in Delightful Vintage Décor
1. Crazing in pottery refers to a web of tiny cracks appearing on the glazed surface of a ceramic piece after firing. It's caused by a mismatch in the thermal expansion rates of the clay body and the glaze, leading to stress as they cool. While often considered a glaze defect, crazing can also be used aesthetically, and some glazes are intentionally designed to create this effect. This is not class as a damage.
2. Rim and base chips on pottery are a common type of damage, but their impact on the piece's value and usability varies. While base chips are generally considered less significant and may not affect value as long as they aren't visible, rim chips can be more problematic. If the rim is significantly chipped, it can compromise the integrity of the piece and potentially affect its functionality. It will be clearly stated in description.
3. Hairline cracks in pottery, also known as crazing line. If you gently hold it and flick it with your fingernail near the rim it should make a nice ringing sound. A dead thud means it has a fault or crack somewhere. It had 2 types of hairlines,
- Fine hairline/Tight hairline – check, gently tap with fingernail and it has nice ring sound. It is a good sign of useable. It will be test with water before listing.
- Hairline crack – obviously seen with naked eye, it had a thud dead sound, it may not useable, display condition!
4. Firing spots, or specks, in porcelain are small, often dark, blemishes on the surface of the ceramic after firing. These spots are typically caused by iron impurities in the clay or glaze materials. During firing, these iron compounds can oxidize and form black spots or specks, especially if the clay has a high iron content. This issue can class as imperfection.
5. Repaired I will clearly state if that piece is repaired. I am usually select undamaged pieces unless it is gorgeous and rare pieces.
Return & Refund
Returns
We wish to ensure all our customers are happy with their purchases.
In case of you wish to return.
1. Our return policy for all items within 14 days.
We ask that returns are notified within 7 days after received the item(s). Return packing and postage is the responsibility of the buyer in terms of cost and safeguarding the item through transit. The return must be process by trackable courier or post.
2. In the unlikely event any damage has occurred in transit please advise as soon as possible and within 2 days of received with photograph support. If you cannot inspect the item within those 2 days, please let us know.
3. If there are any other issues with your purchase, please get in touch with us and we will do things right for you.
4. Cancellations can only be accepted before an item is dispatch. Once dispatched, the returns process will need to be
followed, and it will be cost by the buyer.
5. Any goods returned should be repackaged in original packaging and in saleable condition.
6. You MUST provide the tracking number of the return parcel to us within 2 days of dispatch by email.
Refunds
The refund will be processed once your goods are received into our shop. Please note that it may take 2-3 working days for the refund to show in your account.
Refunds will be credited to your original method of payment.
If you paid by card and your card expires before we process your refund, please contact us with your order number, postcode and new card details.
If you have any questions, please contact us.
Right to Cancel (EU Customers)
In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.
To exercise your right to cancel follow the steps below:
Write to us by email to state which items need returning. Please state that you wish to cancel your contract and include your full name, address.
Return the items to us by post at your own cost and no later than 14 calendar days after the day that you sent us the written notice of your cancellation.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you.